Returns Policy | Lilith's Closet: The Rainbow 🌈 Goddess Emporium
**Effective Date: 05/17/24**
At Lilith's Closet: The Rainbow 🌈 Goddess Emporium, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, our comprehensive returns policy is designed to make the process easy and hassle-free.
**1. Return Eligibility**
- **Time Frame:** You can return items within 30 days of the delivery date.
- **Condition:** Items must be in their original condition, unworn, unwashed, and with all tags attached.
- **Non-Returnable Items:** Customized items, gift cards, and items marked as final sale are not eligible for return.
**2. How to Initiate a Return**
**Step-by-Step Guide:**
1. **Log into Your Account:**
- Visit [Your Website URL] and click on the "Login" button at the top right corner of the page.
- Enter your email address and password to access your account.
2. **Access Your Order History:**
- Once logged in, click on "My Account" or your profile icon.
- Select "Order History" from the dropdown menu.
3. **Select the Item(s) for Return:**
- Find the order containing the item you wish to return.
- Click on "Request Return" next to the item.
4. **Complete the Return Form:**
- Fill out the return form with the necessary information, including the reason for the return.
- Submit the form to receive a return authorization number (RMA).
5. **Package the Item:**
- Securely package the item, including all original packaging materials.
- Clearly write the RMA number on the outside of the package.
6. **Ship the Item:**
- Ship the package to the following address:
Lilith's Closet: The Rainbow 🌈 Goddess Emporium
[830 Linwood Ave]
[Newark,Ohio,43055]
[United States]
**3. Refunds and Processing**
- **Refund Method:** Refunds will be issued to the original payment method.
- **Processing Time:** Once we receive your return, please allow 5-7 business days for processing. You will receive an email confirmation once your return has been processed.
- **Shipping Costs:** Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective item).
**4. Exchanges**
- To exchange an item, please follow the return process above and place a new order for the desired item.
- If the item is out of stock, you will be issued a refund for the returned item.
**5. Damaged or Defective Items**
- If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery.
- We will provide instructions for returning the damaged or defective item and will cover the return shipping costs.
**6. Frequently Asked Questions (FAQs)**
- **Q:** How long do I have to return an item?
**A:** You have 30 days from the delivery date to return your item.
- **Q:** Can I return a customized item?
**A:** Customized items are not eligible for return unless they are defective or damaged.
- **Q:** How will I know if you received my return?
**A:** You will receive an email confirmation once your return has been processed.
**7. Contact Us**
If you have any questions or need assistance with your return, please contact us:
Lilith's Closet: The Rainbow 🌈 Goddess Emporium
Email: lilithscloset369@gmail.com
Phone: +1-614-375-0570
Thank you for shopping with Lilith's Closet: The Rainbow 🌈 Goddess Emporium. We appreciate your business and are here to help ensure your satisfaction.
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